Frequently Asked Questions
Should I book in advance? Is Last minute booking possible?
Yes, it is a must to book in advance at least 24 hours before the transfer to ensure that your transfer will be available. If you require a transfer less than 24 hours, please urgently contact our support team or send email to us at firstname.lastname@example.org and we will do our best to find a solution for you.
How to book a transfer?
1. Choose your route
Start typing pick-up and drop-off points in the search form and choose your transfer date. When you are done, click “Book Now” button to see the available options.
If you can't find your route, please click “Tailor Made” Tap and fill in our tailor-made form. Your request will be processed by our staff.
You can also choose “Destinations” tap to find your pick-up/drop-off destination in Singapore.
2. Choose your vehicle
Each transfer type is provided with the information about the number of passengers, luggage capacity and price. Children are counted as passengers. Choose the necessary option and click the “book now” button to proceed with the booking.
3. Update your flight details and your information.
Update your flight arrival time (local time), flight number and hotel address. Please note that our booking systems are based on 24-hour clock NOT at an AM/PM clock.
Update your name for the nameplate, contact email and mobile phone number. Please ensure that your email is correct as we will send details to you via email as well as your phone number, it will be useful if the driver doesn’t find you in the pick-up point.
If you want a different name to be shown on the nameplate, please update in “Meet & Greet Title”
Make a payment
You are required to make a full payment to book a transfer. The payment is made via Secure PayPal System by credit cards which is the most secure and convenient way of online-payment.
You can also make a payment by bank transfer, please contact our support team to get our account number and bank details
As soon as you finish the payment, your booking will be confirmed. You will later receive your final confirmation & reservation number via your email. A message with your order details (voucher) and meeting point details will be sent to your e-mail. Please, print the voucher and take it with you.
What happens after I make a reservation?
Once you complete your booking form;
Step 1. Pending:
Your booking is being processed. If the transfer is available, you will automatically redirect to your account where you can see your booking, please click “pay now” and it will link you to PayPal payment system. You will as well receive an email that contains the online payment URL including your login details (email & password) in case you would like to make a payment later. Please note the payment shall be made 24 hours before your transfer time.
Step 2. Payment:
You must complete the payment with Credit Card via secure PayPal payment system
Note: Your booking will not be confirmed, until you complete the payment. Therefore, we’d suggest you to make your payment as soon as possible.
Step 3. Final Confirmation:
Once payment is completed, you will check and send final confirmation & reservation number to you via email. You can use your log in details to access your booking on our website where you can print e-voucher and find meeting point details from there.
Why do I need to pay in advance?
It is to secure the transfer service you book with us and as well to secure that you will show up on the transfer pick-up date/time. However, in any circumstances we fail to pick you up as agreed, we guarantee to refund you with a full payment.
What does the price include?
Both one way and round trip price include our professional driver, patrol, and expressway/motorway fee. There is no extra costs or hidden charges to be paid again from you.
Where do I meet my driver at airport/ hotel?
Details of the meeting point at the airport are indicated on your booking confirmation voucher after you get a final confirmation from us, please log in your booking with given password to see the voucher. The driver will be holding a plate with your name on it and wait for you at the advised meeting point at the specified time. He will monitor your flight arrival according to its number given on your booking details.
If you book for hotel/resort pick up, your driver will be waiting at hotels lobby/reception approximately 10 mins prior pick-up time.
If for any reasons you cannot find your driver, please contact the listed emergency phone numbers on your confirmation voucher, where our local representatives will assist you to meet with the driver.
We strongly suggest you to print out the e-voucher and keep it with you. If in any cases you can't find our driver at the meeting point, there are emergency phone numbers listed on the e-voucher, please contact us on those numbers.
Can I be sure that the driver will meet me?
We guarantee that the driver will do his best to meet you. Please follow the meeting point indicated on your voucher, our airport representative/ driver will be waiting for you there. Please pay attention to the nameplates and please keep your phone switched on, we will contact you in case we can’t see you at the meeting point.
What happens if my flight is delayed or cancelled?
Please inform us as soon as you know that your flight is delayed or cancelled by phone International: +66-84-459-1137 or if you know in advance please email us at the following email@example.com and advise us new details of your arrival so that we can amend your new transfer pick-up time accordingly. We will make corrections and send you a confirmation e-mail accompanied by a new voucher. Please note extra costs may apply if you fail to inform us in advance.
What happens if my holiday details change prior to departure?
If your details change prior to departure, please simply contact us by sending an email to firstname.lastname@example.org and we will amend the details accordingly. You will be responsible for any increase in the transfer price if the new resort/hotel is further away from the airport. Please note extra costs may apply if you fail to inform us in advance.
What if I book the wrong date/time or flight details?
Failure to appear at the booked time will result in being charged the full amount of the booking. We therefore highly recommend double checking the entered arrival details, both at the time of entering those and once again on our final payment / booking confirmation.
If you notice that you book a wrong date/time, please contact us by phone International: +66-84-459-1137 or email us at the following email@example.com and we will amend the details accordingly. Please note that extra costs may apply if you fail to inform us in advance.
What is cancellation policy?
Cancellation must be made at least 48 hours before the due arrival/departure time, otherwise 100% cancellation fees will apply and no money will be refunded to you.
Within 2-14 days prior to the departure date, 50% of the cost of the booking will be charged.
Within 15-30 days prior to the departure date, 25% of the cost of the booking will be charged.
If the booking is cancelled outside of 30 days of departure, no cancellation fees will apply.
Do infants and children count?
Infant is counted as one person if baby seat is required. Children aged three and over will occupy a seat and therefore will be counted as well. Our service offers a free baby seat upon request, you can add a baby seat when you make a booking.
What if I am travelling with a Wheelchair?
If you are travelling with a wheelchair, please ensure to contact us via email at the following firstname.lastname@example.org prior to you booking to ensure we can provide the appropriate vehicle.
How many luggage can I take?
Most of our vehicles can accommodate a suitcase and piece of hand luggage per person. If you are travelling with excess luggage for example pushchairs, wheelchairs, golf clubs, skis or any other out of the ordinary items, please ensure to contact us via email at the following email@example.com prior to you booking to ensure we can provide the appropriate vehicle.
Do I need to tip the driver?
The price paid does not include a tip. As is standard across the globe these days if you feel your resort taxi driver has been friendly and courteous, then a small tip is the norm.
What is your smoking policy?
Egemen Co., Ltd. operates a complete non-smoking policy in all vehicles used. All of our vehicles are non-smoking.